Help Desk Technician
CompanyCDC dbd North Wind Group
LocationKnoxville, TN
Job TypeFull Time
Job Description
North Wind Group is currently seeking a Help Desk Technician in Knoxville, TN!


The Help Desk Technician provides help desk support to North Wind staff for all hardware, software, and telecom needs. This position will perform as part of a dedicated and customer focused IT team to ensure that all end user needs are fulfilled. 

  • Provides phone and desk-side oversight for the timely resolution of technical issues.
  • escalates more complex issues to Tier 2 for resolution. Issues are to be fully documented in Jira ticketing system.
  • Evaluates and prioritizes solutions with users and communicates estimated resolutions times.

Knowledge of desktop and server operating systems and software, including Microsoft Windows 7&10, Windows 2008 Server, Windows Active Directory, Microsoft Office 2016/O365, Microsoft Teams and Microsoft SharePoint. Knowledge of local area net-working, wide area networking, and other computer related technologies. Knowledge of computer installation, maintenance, and software support to perform computer troubleshooting. 


  • Well developed oral and written communication skills
  • understands and practices customer satisfaction as a top priority
  • Functions effectively in a team environment
  • meets task and project deadlines under stressful situations

While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk to hear. The employee is occasionally required to use hands or fingers to handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Office setting- the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

High school diploma or equivalent is required. Associate degree or special training in IT is preferred. 

Monday-Thursday: 7:30 AM-5:00 PM
Friday: 8:00 AM-12:00 PM

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis.  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.


North Wind Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.