Secretary III - SO
Job TypeFull Time
CompanyNorth Wind Services LLC
Job Description
The Security Organization’s Information and Personnel Security Division (IPSD) has an opening for Security Access Specialist at the Secretary III level to work in the Badge Office Section of the Personnel Security Group. Under limited supervision, the successful candidate will be working in a team atmosphere requiring a great degree of flexibility, discretion and tact in a demanding environment to facilitate access to LLNL. The successful candidate will perform a full range of moderately difficult task-oriented functions with multiple components with conflicting priorities, following standard policies and procedures. Badge Office Access Specialist solve problems of moderate scope and complexity, assist with the implementation of new techniques and procedures and ensure compliance with established policies and procedures. This position requires a high level of customer service experience in order to carry out duties in a manner corresponding with customer needs. The position requires interacting with all levels of personnel within the Laboratory as well as external to the Laboratory. The successful candidate reports to the Badge Office Section supervisor. 

This position may require the successful candidate have the flexibility to work overtime, shift and or weekends to accomplish goals. The successful candidate will be required to pass various on-site training modules to pursue work assignments.

Essential Duties
- Collaborate with other Badge Office staff members to provide a high level of customer service to facilitate access to LLNL for employees, non-employees and visitors. 
- Receive, review, and ensure accurate data entry on various types of badge and access requests. Verify appropriate authorization on requests for access; grant or deny accesses based on established criteria, and update the access control system to enable or restrict access into limited and special limited areas. 
- Conduct face-to-face and/or electronic interactions with diverse customer base to gather and input data, and ensure that appropriate badging and access approvals are in place prior to issuing badges.
- Troubleshoot and resolve moderately complex security access control issues related to badge issuance with LLNL requesters, employees and visitors to the Laboratory. 
- Maintain accurate and detailed information in the badging database and other databases, used to process and issue badges for visitors and employees. 
- Coordinate with various internal organizations, such as Central Clearance and Security Awareness Section, Office of Investigative Services (OIS), and Protective Force Division (PFD) to facilitate badging and access processes and/or approvals. 
- Serve as resource to individuals internal and external to the Laboratory on Department of Energy (DOE) and LLNL badging policies and procedures. 
- Perform all assignments in accordance with ES&H, security, and business practice requirements and policies.

Essential Skills, Knowledge, and Abilities
- Experience in a fast-paced, high-volume customer service environment utilizing effective customer service skills to maintain positive relationships with employees, clients and Laboratory service departments. 
- Demonstrated ability to function effectively and collaboratively in a team environment, and be self-motivated. 
- Demonstrated verbal and written communication and interpersonal skills necessary to interact tactfully and effectively with a diverse group of personalities and disciplines and to maintain productive work relationships. 
- Experience exercising a high degree of discretion, mature judgment, diplomacy and tact in handling issues of a sensitive nature. 
- Demonstrated attention to detail with accurate typing and proofreading skills.
- Demonstrated ability to anticipate, identify, and resolve problems of moderate scope and complexity. 
- Demonstrated prioritization and organization skills, and experience working in a multi-task environment of rapidly changing priorities, deadlines and frequent interruptions. 
- Intermediate to advanced personal computer experience utilizing word processing software and intermediate to advanced administrative experience and skills. 

Marginal Duties
- Provide assistance to other areas within the Personnel Security Division as needed.

Desired Skills, Knowledge, and Abilities
- Knowledge of Security Organization policies and procedures. 
- Familiar with software applications such as MS Excel, FileMaker Pro and PowerPoint. 

Special Requirements 
Pre-Placement Medical Exam: A job related pre-placement medical examination may be required.
Pre-employment drug test: External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test.
Anticipated Clearance Level: Q (position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter.  In addition, all L or Q cleared employees are subject to random drug testing.
North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave, and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis.  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline 1-208-528-8714 or mail to for assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.